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The American Academy of Family Physicians(AAFP) supports enhanced-access physician-patient interactions, including virtual/electronic visits or “e-visits” which occur over safe, secure, online communication systems, AAFP defines an e-visit as an evaluation and management service provided by a physician or other qualified health professional to an established patient using a web-based or similar electronic-based communication network for a single patient encounter.

  • Request an Appointment
  • Request a Prescription Refill
  • Ask a Nurse
  • Review Your Recent LAB/X-Ray Reports
  • Request a Referral
  • Pay Bills Online
  • Update Patient Demographics
    (Tell us your new insurance, home address, phone numbers, e-mails.)


Guidelines for e-visits:
  1. E-Visits are available only to established patients who have previously received care from the physician’s practice;
  2. The patient initiates the process, and agrees to e-visit service terms, privacy policy, and charge for receiving asynchronous care from a physician or other qualified health professional;
  3. Electronic communication occurs over a HIPAA – compliant online connection;
  4. An e-visit includes the total interchange of online inquiries and other communications associated with this single patient encounter;
  5. The physician appropriately documents the e-visit, including all pertinent communication related to the encounter, in the patient’s medical/health record;
  6. The physician or other qualified health professional has a defined period of time within which responses to an e-visit request are completed; and
  7. E-Visits should be a payable physician service.

(December AAFP 2008)